Training Information

A high priority is placed on employee training to maintain and improve employee competence and ensure alignment to established performance standards. Extreme care and attention is given to providing our employees with the necessary training in delivering impeccable customer service.

ProPark's Training Manager conducts technical job training and customer service training as well as coordinates with outside training consultants to assist in developing the employees' courtesy and service skills. Our current training curriculum, which is continuously reviewed and updated, includes the following programs:

New Employee Orientation.
Basic Customer Service
Procedural Training
Vehicle Handling Training
Advanced Customer Service.
Equipment Troubleshooting.
Incident and Accident Reports

The management staff at ProPark is dedicated to ensuring our core purpose is lived on a daily basis and fully understands its critical role. Our investment in leadership development and training exemplifies our commitment to excellence.

All managers and supervisors have completed training in Personnel Relations, conducted by the Hawaii Employers Council, which include the following programs:

Basic Labor Law
Managing Employee Performance Problems
ADA
Investigation and Documentation
Controlling Absenteeism
Performance Appraisals
Basic Supervisory Techniques
Dealing with Enforcement Agencies
Complying with HIPAA (Health Portability and Accountability Act)
Interviewing
Correcting Poor Performance

Ongoing leadership and management training is conducted by Pacific Training and Development. All managers and supervisors have completed the programs listed below and regularly attend workshops throughout the year that assist them in meeting the demands of their leadership role.

Understanding the Role of Today's Supervisor
Enhancing Employee Performance Through Effective Coaching
Improving Communication Skills to Increase Effectiveness
Problem Solving and Decision Making
Improving Communications Between Office Staff and Operations Staff
Fundamental Customer Service Skills and Managing the Customer Service Employee
Effective Time Management
Establishing and Maintaining Business Relationships

Finally motivated by our core purpose, ProPark has the following client service programs.

ProPark is continuously working with its employees to ensure a level of service unsurpassed by any other parking management company. Incentive programs encourage our employees to excel in providing quality customer service.

Bonus Bucks Program
Employee Attendance Program
Letters of Commendation
Year End Awards

"Exceed the Expectation" Cards
Resort Weekend Getaway